FAQ about Shipping, Delivery and Returns

Shipping Costs and Delivery Time

When will we ship your order?

Order on weekdays (Monday to Friday) before 3:00 PM and we will ship it the same day.

Around the holidays, deliveries may be slightly delayed due to the busy schedule at PostNL. For your own peace of mind: order on time.

When will my order be delivered?

Once your order has been shipped, you will receive a track and trace code by email, so you can see when your order will be delivered.

How do we prevent damaged shipments?

We receive many compliments for our careful packaging. We ship a lot of glassware and of course want you to receive it undamaged. That is why we have also chosen the slightly more expensive carrier. We package our products extra well and use high-quality shipping boxes. If there is a defect, please contact us and we will solve it.

How much time do I have to return a product?
If you are not satisfied with your order, you can cancel it (of course undamaged and unused) up to 14 days after receipt without giving a reason. You then have another 14 days to return your order.

Please note: An exception to this are personalized products. For example, if you want to have a glass, serving board or gift box engraved, you cannot cancel and/or return this order.

What are the costs for returning a product?
We will cover the costs of returning the product by offering you a return label.

How can I return a product?
After you have sent us a message that you wish to cancel or return certain products to edwin@moodcompany.nl,  you will receive a return label from us (via Myparcel) by email. You can print this and stick it on the package and follow the instructions via Myparcel to return your package. You then have another 14 days to return your order. So very practical and easy.

When will I receive my purchase amount back?
We will fully refund the purchase amount paid by you for the products you have returned to your account,  unless the product is damaged or the packaging is damaged more than necessary to try the product, then we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.

The refund will always take place within the statutory period of 14 days, but in practice this will be within 1 to 2 working days after receipt of your return.