FAQ about Shipping, Delivery and Returns
SHIPPING, DELIVERY AND RETURNS
No matter where you live in the EU: we treat every order with the same care
Delivery time &and shipping costs per country
|
|
Delivery time after shipment& |
Shipping cost (€) |
||
|
< € 75 |
€ 75 - €150 |
> € 150 |
||
|
NL |
1-2 Business days |
7.95 |
0 |
0 |
|
BE |
1-2 Business days |
8.95 |
0 |
0 |
|
DE |
2-4 Business days |
9.95 |
0 |
0 |
|
AT |
3-5 Business days |
12.95 |
4.95 |
0 |
|
CZ |
3-5 Business days |
13.95 |
5.95 |
0 |
|
FR / LU |
3-5 Business days |
14.95 |
6.95 |
0 |
|
IT / PS / ES |
4-7 Business days |
15.95 |
8.95 |
3.95 |
|
DK / FI / SK |
4-7 Business days |
19.95 |
14.95 |
5.95 |
|
EE / LT / LV / PL |
4-7 Business days |
21.95 |
16.95 |
7.95 |
|
NO / SE |
4-7 Business days |
22.95 |
17.95 |
8.95 |
When do we ship your order?
If you order on weekdays (Monday to Friday) before 3:00 PM, we will ship your order the same day.
During holidays, delivery may take longer due to high demand. For your own peace of mind: order on time.
When will my order be delivered?
As soon as your order has been shipped, you will receive an email with a track &and trace code. This allows you to easily track the delivery.
How do we prevent damaged shipments?
We ship a lot of glassware and regularly receive compliments about our careful packaging.
Therefore:
- we consciously choose a reliable (slightly more expensive) carrier
- we pack extra carefully
- we use sturdy, high-quality shipping boxes
If something unexpectedly goes wrong, please contact us — we will resolve it.
How much time do I have to return a product?
You have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you then have another 14 days to return the product.
Conditions:
- unused
- undamaged
- in original packaging
- with price and information tags intact
Exceptions: Personalized products and food products are excluded from return.
Examples:
- engraved glasses, serving boards or gift boxes
- food products (i.v.m.food safety)
These products cannot be canceled or returned.
What are the costs for returning?
To keep our product prices as competitive as possible, we offer a Returns & Exchanges Service.
The costs per country can be found in the table below:
|
|
Returns & Exchanges Service (€) |
|
NL |
7.95 |
|
BE |
8.95 |
|
DE |
9.95 |
|
AT |
12.95 |
|
CZ |
13.95 |
|
FR / LU |
14.95 |
|
IT / PS / ES | 15.95 |
|
DK / FI / SK |
19.95 |
|
EE / LT / LV / PL |
21.95 |
|
NO / SE |
22.95 |
We are happy to take care of the return label for you.The costs will be deducted from the refund, so you do not have to pay anything upfront.
Example:
You order a product for €35 and pay €7.95 shipping costs (total €42.95).
-
Are you using our return service (NL: €7.95)?
→ You will receive €35 back -
Are you arranging and paying for the return yourself?
→ You will receive €42.95 back
How can I use the return or exchange service?
Send us a message via info@moodcompany.nl with the products you wish to cancel or return.
You will receive a return label from us via email (please note: this may end up in spam).
- print the label
- stick it on the package
- ship within 14 days
Practical, clear, and simple.
Why is returning not free?
Free returns actually do not exist. The costs were previously included in our product prices, which meant that customers who did not return anything were subsidizing others.
We did not find that fair.
That is why we keep our product prices as sharp as possible and only charge return costs when you actually make use of it. However, we are happy to make it easy for you: with our Returns & Exchanges Service, we arrange the return label for you, without you having to pay anything upfront.
Fair, transparent, and with care — just as we also ship our products.
When will I receive my refund?
As soon as we have received your return in good order, we will refund the purchase amount (minus any return costs).
- Legally: within 14 days
- In practice: within 1–2 working days